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Privacy Policy

Privacy Policy

KATMANDU PARK PRIVACY POLICY

1. IDENTIFICATION

  • Owner: PRODUCCIONES DE PARQUES, S.L. (hereinafter, “KATMANDU PARK”).
  • TAX ID No.: A-28389484
  • Head office: Avenida Pedro Vaquer Ramis, 9; 07181 – Magaluf (Mallorca)
  • Email: info@katmandupark.com with in the subject line: “Data Protection”

2. INFORMATION AND CONSENT.

By reading this Privacy Policy, the User is made aware of how Katmandu Park gathers, processes and protects the personal data provided via the website www.katmandupark.com (hereinafter, the website), as well as data inherent to browsing and the other data that the users may provide in the future to Katmandu Park by any other means.

Users must read carefully this Privacy Policy, which has been drawn up in a clear and simple manner, so as to facilitate its understanding by Users, who can thus freely and voluntarily establish whether they would like to provide their personal data to Katmandu Park.

  3. OBLIGATION TO PROVIDE DATA.

The data requested on the forms available on the website are, in general, mandatory (except if the required field specifies otherwise) for carrying out the intended purposes. Therefore, if they are not provided, or not provided accurately, the aforementioned purposes cannot be carried out.

      4. FOR WHAT PURPOSE WILL KATMANDU PARK PROCESS USER PERSONAL DATA, AND FOR HOW LONG?

Based upon User requests, the Personal Data gathered will be processed by Katmandu Park in accordance with the following purposes:

  • Managing your requests to contact Katmandu Park through the channels available for this purpose.
  • Managing the purchases of tickets or Season Passes for Katmandu Park, including managing payment.
  • Managing access to Katmandu Park and the use of the facilities, activities and services related to the park, such as its attractions, restaurants, etc.
  • Managing your customer registration, as well as managing your relationship with Katmandu Park.
  • Managing the raffles and other promotional activities in which the User participates.
  • Managing the sending of marketing communications by Katmandu Park, including by electronic means.
  • Managing the carrying out of surveys and/or evaluations concerning the quality of services provided by Katmandu Park and/or the perception of its corporate image.

The data will be kept for all the time necessary for carrying out the purposes for which they have been collected, unless the user request their deletion from Katmandu Park, object to or revoke their consent.

5. WHAT USER DATA DOES KATMANDU PARK PROCESS?

Katmandu Park processes the following categories of User data:

  • Identification data.
  • Contact details.
  • Details on individual characteristics.
  • Banking Data.

Should Users provide the data of third parties, they declare that they have their consent and agree to transfer to the User who owns such data the information contained in this Privacy Policy, releasing Katmandu Park, as well as its assignees, from any liability in this regard. However, Katmandu Park may carry out the necessary verifications on this, adopting the appropriate due diligence measures, in accordance with data protection regulations.

      6. WHAT LEGITIMISES THE PROCESSING OF YOUR DATA?

The data processing necessary for the fulfilment of the referred purposes will be carried out according to the following legitimising causes:

The execution of the contractual relationship: The processing of data for compliance with the following purposes shall be required for the development of the existing contractual relationship:

  • Managing the purchases of tickets or Season Passes for Katmandu Park, including managing payment.
  • Managing access to Katmandu Park and the use of the facilities, activities and services related to the park, such as its attractions, restaurants, etc.
  • Managing your customer registration, as well as managing your relationship with Katmandu Park.

In addition, the processing of your data for the following purposes will be based on your consent:

  • Managing your requests to contact Katmandu Park through the channels available for this purpose.
  • Managing the raffles and other promotional activities in which the User participates.
  • Managing the sending of marketing communications by Katmandu Park, including by electronic means, to our visitors.

Likewise, if Users withdraw their consent for any processing, this will not affect the lawfulness of the previously performed processing.

To revoke such consent, a User may contact Katmandu Park through the following channels: By means of a request in writing sent to PRODUCCIONES DE PARQUES, S.L., Avenida Pedro Vaquer Ramis, 9; 07181 – Magaluf (Mallorca), or via email to info@katmandupark.com, in both cases with the “Data Protection” reference.

For your part, the processing of your data for the following purposes will be based on the legitimate interest recognised by legal regulation for the data controller:

  • Managing the carrying out of surveys and/or evaluations concerning the quality of services provided by Katmandu Park and/or the perception of its corporate image.
  • Managing the sending of marketing communications by Katmandu Park, including by electronic means, to our season pass holders or customers.

In addition to the above, any processing of personal data that may be carried out by Katmandu Park under a legal obligation, will be legitimised by the fact of being necessary to the fulfilment thereof.

      7. WHAT RECIPIENTS WILL RECEIVE THE USER’S DATA?

User Data may be disclosed to:

  • Investee companies or companies in the same corporate group Katmandu Park is part of, and the companies of the Meliá Group, only for internal administrative purposes and/or for the purposes stated above.
  • Suppliers of Katmandu Park that are necessary for the proper fulfilment of legal obligations and/or the purposes specified above.
  • Legally entitled public administrations.

The addressees indicated in this section may be located inside or outside the European Economic Area, in the latter case being duly legitimised for the international transfer of data.

      8. RESPONSIBILITY OF THE USER.

The User:

  • Declares being an adult, or legally emancipated, if applicable, fully able, and that the details provided to Katmandu Park are true, accurate, complete and updated. For these purposes, the User is responsible for the accuracy of all information her or she forwards, and for keeping the information provided updated in such a way that it reflects his or her current situation.
  • Declares having informed about the content of this document the third parties of whom data are forwarded, if applicable. Declares having obtained their authorisation to provide their data to Katmandu Park for the specified purposes.
  • Will be responsible for any false or inaccurate information provided through the Website and for the damages, whether direct or indirect, this may cause to Katmandu Park or third parties.

    9. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS.

One of the purposes for which Katmandu Park will process User data will be the sending of marketing communications, by electronic and/or traditional means, with details relating to products, services, promotions, offers, events or news relevant to Users. Whenever any such communication is made, it will be directed solely and exclusively to those Users who have authorised its receipt, in the case of visitors to Katmandu Park, or who have not already declared their refusal to receive them, in the case of season pass holders or customers.

In the event that the User wishes to stop receiving marketing or promotional communications from Katmandu Park, they may request to unsubscribe by sending an email to the following email address: info@katmandupark.com, as well as by indicating their refusal to receive them by the unsubscribe option provided in each of the commercial communications that is sent.

      10. EXERCISE OF RIGHTS.

The User may send a letter to Producción de Parques, S.L., Avenida Pedro Vaquer Ramis, 9, 07181 – Magaluf (Mallorca), with the Reference “Data Protection”, or via email to info@katmandupark.com with the Reference “Data Protection”, attaching a photocopy of their valid identity document/passport, at any time and for free, to:

  • Revoke the consents previously granted.
  • Obtain confirmation about whether personal data relating to the User is being processed or not by Katmandu Park.
  • Access his or her personal information.
  • Rectify incomplete or inaccurate data.
  • Request the removal of their data when, among other reasons, the data are no longer needed for the purposes for which they were collected.
  • Obtain from Katmandu Park the limitation of data processing when any of the conditions provided for in data protection regulations is fulfilled.
  • Seek a human intervention, express their point of view, and challenge the automated decisions taken by Katmandu Park.
  • Request the portability of the data.

Likewise, users are informed that, at any time, they may submit a claim concerning the protection of their personal data before the competent oversight authority.

    11. SECURITY MEASURES.

Katmandu Park will process user data in an absolutely confidential manner at all times, with the mandatory duty of confidentiality regarding them, in accordance with current legislation, taking for this purpose all the necessary technical and organisational measures to guarantee the security of their data and to prevent their unauthorised modification, loss, processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Last Updated: March 2019.